Frequently Asked Questions
What is Call Flow AI?
Call Flow AI is an advanced, AI-powered conversational platform that provides inbound and outbound voice services for businesses. Our intelligent voice assistants handle live phone calls, manage customer inquiries, resolve FAQs, log transcriptions, and execute automated actions like booking appointments directly into your calendar.
Can the AI handle both inbound and outbound calls?
Yes. Call Flow AI voice assistants can be custom-configured to handle inbound call routing, customer service queries, and FAQ handling, as well as execute outbound customer engagement or follow-up campaigns.
Can Call Flow AI dial emergency services if needed?
No. The platform and services are strictly not designed or intended to support emergency calling or emergency services access, including 000. Clients must ensure alternative communication arrangements are in place for safety-critical scenarios.
What CRMs and calendars do you integrate with?
Our platform features deep, native integration capability with GoHighLevel CRM, Workflows, and Calendars out of the box. Our standard parameters include support for up to two calendar and two API integrations per bot. Custom or additional third-party CRM and API integrations can also be built out as a professional service extension.
How long are our call recordings and transcripts saved?
We maintain a standard recording retention period of 90 days from the date of each call. While active, you enjoy unlimited storage capacity for your recordings and transcripts. We highly recommend downloading or exporting any call records you wish to preserve long-term prior to the end of this 90-day window.
What happens to our data if we decide to cancel the service?
Following the expiry or termination of your agreement, Call Flow AI provides a 30-day Data Export Period. During this time, you can safely export your historical client data, transcripts, and metrics before they are systematically deleted from our active hosting platforms.
What is included in the standard monthly service fee?
1 Active AI Voice Assistant.
200 Connected Calling Minutes per month.
Included Integrations for GoHighLevel CRM, Workflow, and Calendar systems.
Full Support Services, including ongoing bot configuration adjustments and API support.
What happens if I go over my monthly included calling minutes?
If your campaigns are highly successful and you exceed your 200 included monthly minutes, you will be billed transparently in arrears for excess usage at a flat rate of $0.55 plus GST per additional connected calling minute. Unused standard minutes do not roll over to the next billing cycle.
Can I add extra assistants or extra calendar tracks later?
Absolutely. You can seamlessly scale your infrastructure as your business grows.
How long does it take to get my AI voice assistant live?
We deploy a structured, indicative 4-week onboarding and testing framework to ensure optimal conversational accuracy:
Week 1: Scripting, scenario mapping, and collecting your business FAQ data.
Week 2: Technical configuration, phone number provisioning, and CRM/API setup.
Week 3: Internal pilot testing, conversation refinement, and performance tuning.
Week 4: Final checking, client approval testing, and official Go-Live preparation.
What kind of ongoing technical support do you provide?
Technical support is fully included in your monthly service fees. Our team handles troubleshooting, issue escalation, ongoing IT support, API maintenance, and reasonable minor changes to your bot's scripts, prompts, and FAQs. Support is actively provided via email and WhatsApp during Victorian business hours on standard Business Days.
Is using an AI voice assistant legally compliant under Australian law?
Yes, provided appropriate operational guardrails are maintained. Because telecommunications, surveillance, and privacy laws vary, our commercial agreements require clients to be solely responsible for the legality of their contact databases and outbound lists. You must approve clear AI disclosure language, opt-out workflows, and call recording notifications before your voice assistant are permitted to go live with the public.
Do you use our proprietary business or client data to train public AI models?
No. We treat your business workflows, client lists, and call data as strictly confidential. Call Flow AI will not intentionally use your specific data, audio recordings, or call transcripts to train general or foundational third-party AI models unless explicitly requested and authorized by you in writing.
